If you lose your recovery phrase and your device is lost, damaged, or reset, the wallet cannot be recovered.
Key points:
- There is no password reset
- There is no customer support recovery
- Funds may be permanently inaccessible
If you still have access to the wallet:
- Back up the recovery phrase immediately
- Move funds to a new wallet if you believe it may be compromised
Responsibility for recovery phrase storage lies entirely with the user.